Delete your data
Effective: November 15, 2026
1. Submit a request
Email support@studylex.ai from your account email with the subject “Studylex.ai data deletion.” Tell us whether you want to delete your account or specific information. You may also write to ALICE CALLS INC, 8 The Green, Ste R, Dover, DE 19901, United States. Do not send passwords, payment card numbers, or government identification unless we specifically explain why limited additional information is needed.
2. Verification and timing
We verify requests before deleting account information. We aim to respond within 45 days, or sooner where applicable law requires. If a lawful extension is necessary, we will explain why and when to expect a response. You may use an authorized agent where permitted; we may verify their authority. If we deny a request, we explain the reason and how to appeal by replying to the same email. We respond to appeals within 60 days or any shorter applicable deadline.
3. What deletion means
Deleting an account removes access to its uploaded courses, conversations, practice history, and reports. Save anything you need before requesting deletion. We stop future subscription renewal when we process a verified account-deletion request; you can cancel immediately in Billing while the request is pending. Refund eligibility is determined separately under the Refund Policy and applicable law.
4. Information we may retain
We may retain limited records needed for tax and accounting obligations, payment disputes, proof of consent, fraud prevention, or legal claims. We restrict retained information to those purposes. Backup copies are removed through the normal backup lifecycle and are not used for routine operations. We explain applicable exceptions when responding to your request.
5. Other privacy rights
The Privacy Policy explains access, correction, portability, opt-out, and appeal rights. We do not discriminate against people for exercising privacy rights. You may contact your state attorney general or other competent regulator if you believe we have not handled your request appropriately.