Refund and Cancellation Policy

1. Plans and top-ups end on their own

An exam-cycle plan (NextGen Practice, NextGen Pass, or NextGen Intensive) is one payment for one bar exam cycle. It ends at 11:59 p.m. Pacific time on March 1 for a February exam cycle, or on August 1 for a July exam cycle, and it never renews, so there is nothing to cancel. Included voice time ends with the plan.

A voice top-up (10 hours for $79 USD) is a one-time purchase that does not renew. Its remaining time stays in your account and can be used with an active paid plan, including a plan for a later cycle.

If you cannot access your account, email support@studylex.ai with the account email and your question. You do not have to call us or answer a survey.

2. Unused first purchases

As a voluntary policy, you may request a full refund of your first plan payment within seven calendar days of payment if you have not used any paid study feature or paid AI resource under that purchase. Using the free account before purchasing does not by itself make you ineligible.

You may request a refund of a voice top-up within seven calendar days if none of its time has been consumed. Top-up time is used after included voice time. We verify usage against the account’s records. Refunded time is removed from the available balance.

This voluntary policy does not automatically extend to upgrade payments, partially used plans or top-ups, or repeated first-purchase refund requests. We may review exceptional circumstances individually. None of these limits reduces a refund right required by law.

3. Used AI resources and partial periods

Apart from the unused-purchase policy and exceptions below, payments are nonrefundable once paid resources have been used. We do not ordinarily refund consumed voice time, completed AI work, included voice time left unused when a plan ends, or the unused portion of a plan simply because you stop studying, change your mind, or take your exam.

A refund ends what it paid for: a plan purchase refunded in full ends the plan and its included voice time at once; an upgrade payment refunded in full returns the plan to the one you had before; a refunded top-up removes the refunded share of its time.

Buying access or using AI does not waive rights that the law makes nonwaivable. Statutory rights to a refund or other remedy remain available, including for an unauthorized charge or failure to provide the promised service.

4. Billing mistakes and service failures

Contact us about duplicate or incorrect charges, unauthorized transactions, purchased resources that were not credited, or a service we failed to provide. We review those issues regardless of whether other AI resources have been used. You may also contact your bank or payment provider; our review is not a prerequisite to a statutory right.

For a verified service failure, we will restore the affected resources or provide an appropriate credit or refund. We will not replace a refund legally owed with a credit without your agreement. Merely receiving an answer you disagree with is not proof of service failure, but misleading descriptions, material defects, and failure to supply the promised service are assessed on their facts.

If we discontinue your paid service for our convenience, we refund prepaid service we will not provide and unused purchased time, unless you choose an equivalent replacement.

5. How to request a refund

Use the Refund request form linked below or email support@studylex.ai. Include your account email, purchase date, and invoice or Checkout reference if available. Explain the issue so we can locate the payment. Do not send full card numbers, passwords, or identity documents unless we specifically request a secure verification method.

A form submission is a request for review, not an automatic refund or cancellation. Keep the on-screen reference. We may need proportionate information to verify ownership. We will explain the decision and relevant usage records, and you can ask us to review an error.

Approved refunds go to the original payment method, without a refund handling fee from us. We aim to initiate them within 10 business days after approval, or sooner where required by law. Your bank controls when the credit appears. We use another method only where necessary and with your agreement.

6. Your legal rights and contact

Nothing here limits remedies for an unauthorized charge, deceptive conduct, nonperformance, or other rights that cannot be excluded. State and other applicable laws may provide additional protections. The policy accepted with your order applies; later changes do not retroactively reduce those rights.

ALICE CALLS INC, doing business as Studylex.ai, 8 The Green, Ste R, Dover, DE 19901, United States. Email: support@studylex.ai.