Privacy Policy

1. Scope and contact

ALICE CALLS INC, doing business as Studylex.ai, 8 The Green, Ste R, Dover, DE 19901, United States. Email: support@studylex.ai. We are responsible for the personal information described in this policy. It covers the Studylex.ai service for adult individual learners. It does not describe a separate school-managed student records service.

This notice explains our practices; it is not a request to waive privacy rights or blanket consent to unrelated processing.

2. Information we process

We obtain information from you, your interactions with the service, authentication and payment providers, and the devices you use. Categories include:

• Account and contact details: name, email, account identifier, authentication records, and the profile information supplied by Google if you choose Google sign-in. Our authentication provider handles passwords; they are not stored in plain text by the app.
• Study content: files you upload, extracted course text, highlights, questions, chat messages, case answers, study preferences, AI outputs, reports, and progress records.
• Voice interactions: audio transmitted when you start a microphone session, transcriptions, generated speech, session timing, and feedback. Microphone permission is requested before capture. Transcripts and reports may remain in your study history.
• Billing and support information: customer, subscription, invoice, payment status, limited card details such as brand and last four digits, billing contact details, consent records, and support or refund requests. Stripe handles full card details.
• Device and operational information: IP address, browser and device type, approximate region derived from IP, request times, security events, error logs, session identifiers, and resource usage. We do not request precise device location for the study tools.

3. Why we use this information

We use information to authenticate you, deliver the study tools you request, process payments, meter allowances, save and display progress, answer support requests, protect accounts, investigate errors and abuse, and meet legal obligations. We may use aggregated or deidentified information to understand reliability and usage.

AI feedback and study recommendations are educational outputs. We do not use them to decide admissions, employment, credit, insurance, or legal eligibility. Avoid uploading real client files or sensitive information about other people. We do not need Social Security numbers or government identity documents for ordinary study use.

4. AI, speech, and infrastructure providers

When you use an AI tool, relevant prompts, course excerpts, answers, or conversation context are sent to the providers needed to perform that request. Voice sessions send audio for transcription and use speech generation. The providers used by the service include Google for AI, speech, document processing and search; Anthropic for AI; and Soniox for transcription.

Other service providers include Supabase for authentication, databases and file storage; Vercel for web hosting and document storage; Fly.io for voice workers; Trigger.dev for background processing; Redis Cloud for caching; and Stripe for payments and billing. They process information needed for their services under their applicable agreements and security practices.

We do not sell your private course uploads or conversations, or use them to train our own general-purpose AI models. This statement does not promise that every provider retains no data. Provider processing and retention depend on the service, account configuration, and applicable terms. We do not use voice to create identity-recognition voiceprints.

5. Other disclosures

We may disclose information to professional advisers and authorities when reasonably necessary for legal obligations, valid legal process, protection against fraud or threats, or the establishment or defense of legal claims. If the business is reorganized or transferred, personal information may be part of that transaction, subject to applicable safeguards and notice requirements.

You control what you choose to share outside the service. Do not assume that AI output or a document you share will remain private after you distribute it.

6. Cookies and privacy choices

Essential cookies and similar storage support sign-in, security, and preferences. You can block them in your browser, but account features may stop working. Optional analytics and advertising tools are not necessary to study.

We do not currently run third-party advertising or sell personal information for money on the U.S. service. We do not share personal information for cross-context behavioral advertising. We will update this notice and provide required choices before introducing such processing. Global Privacy Control does not restrict essential authentication or security processing.

You can choose whether to allow microphone access in your browser and stop a voice session at any time. Turning off the microphone does not automatically erase a transcript already saved. Marketing emails, if introduced, will include an unsubscribe option. Service and billing messages are separate from marketing.

7. Retention, security, and location

We keep account and study information while needed to provide your account and requested study history. Retention after a deletion request is limited by the need to resolve requests, comply with recordkeeping duties, handle disputes, prevent fraud, and maintain security. Billing and agreement records may need to outlast account deletion; backups are removed through their normal lifecycle or retained securely where a legal duty requires it.

We use access controls, encrypted connections, and service-provider safeguards. No system or transmission is completely secure. We investigate security incidents and provide notices when required by applicable law.

Our service uses U.S. infrastructure, but providers or authorized personnel may process information in other countries. We do not promise that all processing remains in one state or country.

8. Access, deletion, correction, and appeals

You can request access to your personal information, correction of inaccurate information, deletion, or a portable copy by emailing support@studylex.ai. You can also use the data-deletion page linked below. We offer these request channels to all U.S. users, not only residents of a particular state.

We verify account ownership using information proportionate to the request. An authorized agent can contact us with evidence of authority; additional verification may be needed. We do not require an account solely to submit a request, or discriminate against you for exercising a protected privacy right.

Residents protected by applicable state privacy laws can also request information about disclosures, including categories of recipients and specific recipients where the law requires, and exercise rights to opt out of sale, targeted advertising, or qualifying consequential profiling. We do not currently engage in those activities. We use sensitive information only as needed for requested services, security, and other legally permitted purposes.

We generally respond within 45 days and give notice if a legally permitted extension is needed. Some information may be exempt from deletion or disclosure. We explain a refusal and the available appeal process. To appeal, email the same address with “Privacy appeal” and your request reference; we respond within 60 days or a shorter period where required. You may also contact your state attorney general or privacy regulator.

9. Adult service and policy changes

Studylex.ai is intended for people 18 and older, not children. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us so we can investigate, restrict the account, and delete information where required.

We post updates with an effective date and provide additional notice of material changes when required. A new notice does not authorize a materially incompatible use of previously collected information without any consent required by law.

ALICE CALLS INC, doing business as Studylex.ai, 8 The Green, Ste R, Dover, DE 19901, United States. Email: support@studylex.ai.